Question 1

How do I book a ticket?

Accepted Answer

Open the app, search your route, choose a departure time and seat, fill in your name and phone number, then confirm. You will be redirected to WhatsApp to complete M-Pesa payment.

Question 2

How do I pay?

Accepted Answer

We accept M-Pesa and bank transfers. After booking, you will receive a payment link on WhatsApp. Once payment is confirmed, your ticket is sent instantly via SMS and WhatsApp.

Question 3

Where do I board?

Accepted Answer

Your boarding point is shown on your ticket. Please arrive at least 30 minutes before departure with your ticket (digital or printed) and a valid ID.

Question 4

Can I change my travel date?

Accepted Answer

Yes. Contact our support team at least 24 hours before departure to reschedule your trip. Changes are subject to availability.

Question 5

What is the luggage allowance?

Accepted Answer

Each passenger is allowed one bag up to 20kg and one small hand bag. Extra luggage can be arranged at the terminal for a small fee.

Question 6

How do I get a refund?

Accepted Answer

Refunds are processed when a trip is cancelled. Contact support with your reference number and we will assist. Refund timelines are usually 3 to 7 working days.

Help Center

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